Victim Advocate (Court Clerk III) - St. Clair County
This position provides many services and critical information to victims of crimes and ensures full compliance by the St. Clair County Prosecutor’s Office with the responsibilities and mandates as set forth in the Crime Victim’s Rights Act P.A. 87 of 1985, MCL 780.751 et al. (including amendments).
POSITION SALARY: Full Time Position - Annual Salary between $34,326 - $45,170
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides outreach services and consultation to the victims of crime with special needs, including but not limited to senior citizens, sexual assault victims and domestic violence victims.
- Utilize multiple computer programs with proficiency. Including Onbase, ACT, MICourt and Microsoft Office Suite.
- Compose and type correspondence, records, and reports as directed.
- Type complaints and warrants, writs, summons, subpoenas, affidavits, and other legal documents.
- Communicate in a professional manner with the public, Defense Attorneys, Police officers, Judges, and Clerks.
- Communicates with victims; provides emotional support and crisis intervention; accompanies victims to Court; provides case update information; and makes referrals to appropriate community agencies.
- Explains the criminal justice process and various court proceedings to victims.
- Maintain a high level of confidentially.
- Documents case files; consults with assisting prosecuting attorneys regarding case information; acts as a liaison with community education and service agencies.
- Perform receptionist duties, answer phones, and assist the public.
- Be able to procure comprehensive reports when directed.
- Provides victim information to probation departments and coordinates communication between victims and probation officers as necessary.
- Other duties as assigned.
Work is performed under the general supervision of the Prosecuting Attorney and the direct supervision of the Victim Rights Coordinator.
EXPERIENCE, SKILLS, EDUCATION:
- Associates and/or Bachelor’s Degree; supplemented by college coursework and/or certification in social work, counseling, human services, business, legal and/or office administration field required.
- Verifiable equivalent work experience may substitute for education.
- Professional work experience in human services, court or legal setting preferred.
- Proven customer service work experience desired.
- Writing, reading, mathematical principles; proficient computer skills-Microsoft Office Suite, Outlook; exercise sound judgement and decision making in accordance with policies and procedures; ability to research and problem solve independently; knowledge of County operations and functions; ability to prioritize and time manage; handle stressful situations, provide effective and friendly customer service; support the County's mission and values; ability to think critically where necessary.
- Knowledge or understanding of basic administrative tasks: operate standard office equipment; document management; prepare and maintain records, various correspondences and reports; answer general inquiries and refer as necessary; answer telephone calls, process mail, order supplies/equipment; prepare meeting agendas, attend meetings, record/transcribe/distribute minutes; entering, transcribing, recording, storing or maintaining information in written or electronic form with speed and accuracy; maintain calendars, arrange meetings, schedule rooms and equipment as necessary.
- Ability to communicate effectively and efficiently with management, co-workers and clients; obtain and communicate accurate information; apply common sense understanding to complex instructions and respond accordingly; communicate complex ideas through graphs, charts, presentations, reports or other professional correspondence.
ESSENTIAL ABILITIES FOR ALL ST. CLAIR COUNTY JOB CLASSIFICATIONS:
- Ability to demonstrate predictable, reliable, and timely attendance.
- Ability to read, write & communicate in English; follow written and verbal instruction and understand basic mathematics and figure checking.
- Ability to interpret and apply procedures, rules, technical information, instructions, manuals to complete tasks accurately and on schedule.
- Ability to learn from directions, observations, and mistakes; and apply procedures using good judgement.
- Ability to use discretion and maintain sensitive and confidential information.
- Ability to work independently or part of a team; ability to interact appropriately with others such as County officials, employees, vendors and the general public.
- Ability to work under supervision, receiving instructions/feedback, coaching/counseling and/or action/discipline.
- Adaptability to change in the work environment, managing competing demands and ability to deal with frequent changes, delays or unexpected events.
- Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Proficient skills using Microsoft Office programs including, but not limited to: Word, Excel, Access, and Outlook required. Proficiency may be tested.
CONDITIONS OF EMPLOYMENT:
- Prior to starting employment, the candidate must complete a satisfactory background check. The background check is understood to encompass all forms of pre-employment screening, including but not limited to: drug screen, physical, criminal background, driving record, sex offender registry, education, training and licensing verification, employment history, credit check and professional and personal references.
- Possess a valid State of Michigan Operator’s License and maintain eligibility to drive as per the County’s vehicle policy throughout employment in this position.
HOW TO APPLY: Go to the St. Clair County site
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
- Speak to others to convey information effectively.
- Read, interpret and understand procedures, rules, technical information, instructions and manuals.
- Hear and understand information presented through spoken words and sentences.
- Specific vision requirement includes close vision, distance vision, color and depth perception.
- Use hands to operate a computer, handle materials and operate equipment.
- Push or pull carts, reach with hands and arms forward, above and below shoulder level.
- Lift, move or carry objects, equipment and supplies weighing up to 25 pounds.
- Sit, bend, stoop, crouch, crawl and kneel in an ergonomically correct manner.
- Stand and walk, climb stairs.
- Generally works in a normal office environment.
- The noise level in the work environment is moderate with many interruptions.
- Normal office hours are from 8:00 a.m. through 4:30 p.m., however due to the nature of the work hours may include occasional overtime.
Disclaimer: The statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not to be construed as an exhaustive list of all job requirements or duties performed. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: It is the policy of St. Clair County not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, disability that does not prevent performing essential job functions or because he or she is a protected veteran.